Terms and conditions

Ghar Tak by Shivhari · Effective 30 October 2026

These terms apply to your use of the Ghar Tak app and service run by Ghar Tak by Shivhari, Bikramganj, Bihar, India ("we", "us"). By creating an account or placing an order you agree to them.

1. The service

Ghar Tak lets you order food, groceries and other items from local shops and restaurants in and around Bikramganj and have them delivered by our delivery partners. The shops prepare and pack the items; we take the order, collect payment and deliver.

2. Your account

• You must be at least 18 years old, or use the app with a parent's permission.
• Give a correct name, mobile number and delivery address. You are responsible for orders placed from your account.
• You may delete your account at any time in the app.

3. Orders and prices

• Prices, delivery charges and fees are shown in the app before you order (see Pricing). The total shown at checkout is the amount you pay.
• An order is confirmed once we accept it. We may decline or cancel an order, for example when a shop is closed, an item is out of stock, the address is outside our delivery area or the payment cannot be verified. You then get a full refund as described in our refund policy.
• Large orders may need a phone confirmation from us before they are prepared.

4. Payment

You can pay by UPI or online payment, or in cash to the delivery partner (cash on delivery, where offered). Ghar Tak wallet credit, if you have any, can be used towards an order. We never ask for your UPI PIN, card PIN or OTP.

5. Delivery

Delivery times and areas are described in our delivery policy. Please be available at the address and on your phone when the order arrives.

6. Cancellations and refunds

See our refunds and cancellations policy.

7. Wallet credit and referrals

• Wallet credit (rewards, referral bonuses, returned credit) can be used only on Ghar Tak orders. It has no cash value, cannot be transferred or withdrawn, and expires after the number of days shown in the app.
• Referral rewards are given once per person. We may withhold or remove rewards obtained by fake or duplicate accounts.

8. Food quality and allergies

Shops are responsible for the preparation, quality and hygiene of the items they sell. If you have an allergy, check with us before ordering. If something is wrong with your order, contact us as described in our refund policy.

9. Acceptable use

Do not misuse the app: no fake orders, abuse of delivery partners or shop staff, or attempts to break or misuse the service. We may suspend accounts that do.

10. Liability

We do our best to deliver every order correctly and on time. To the extent allowed by law, our liability for any order is limited to the amount you paid for that order.

11. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Rohtas district, Bihar.

12. Changes

We may update these terms; the new version applies from the date shown at the top of this page.

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